Uxbridge Removals Service Terms and Conditions
These Terms and Conditions set out the basis on which Uxbridge Removals supplies removal and related services to private and business customers in the United Kingdom. By booking, confirming or allowing our team to start work, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding with any booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
1.1 “Company”, “we”, “our” or “us” means Uxbridge Removals providing the services.
1.2 “Customer”, “you” or “your” means the person, firm or organisation requesting and responsible for payment of the services.
1.3 “Services” means any removal, packing, unpacking, loading, unloading, transportation, storage, waste handling or related services provided by us.
1.4 “Goods” means the items, furniture, boxes and personal or business property which are the subject of the Services.
1.5 “Contract” means the agreement between you and us for the supply of Services, comprising these Terms and Conditions and any written quotation or booking confirmation issued by us.
2. Quotations and Pricing
2.1 Unless otherwise stated, quotations are valid for 30 days from the date of issue. After this period, we may revise the quotation to reflect changes in costs, availability or circumstances.
2.2 Our quotation is normally based on the information you provide, including access details, property size, volume of Goods, special items and distance between addresses. If this information is incomplete or inaccurate, we reserve the right to adjust the price.
2.3 Unless expressly included, our quotation does not cover:
a) Dismantling or reassembly of furniture or fittings.
b) Disconnecting or reconnecting appliances.
c) Packing or unpacking services.
d) Additional journeys, parking fees, tolls, congestion or clean air zone charges.
2.4 If access at either address is materially more difficult than described, or if additional labour, time or vehicles are required, we may charge a reasonable additional fee. This includes but is not limited to restricted parking, long carries, unavailable lifts, or delays outside our control.
2.5 All prices are quoted in pounds sterling and may be subject to VAT or other applicable taxes where required by law.
3. Booking Process
3.1 A booking is not confirmed until we have accepted your request and you have complied with any deposit or prepayment requirements specified in our quotation or booking confirmation.
3.2 We may require information about both collection and delivery addresses, access restrictions, parking arrangements, the approximate volume of Goods and any fragile, heavy or high-value items. You agree to provide accurate and complete information.
3.3 We reserve the right to refuse or cancel a booking if:
a) You fail to provide required information or payments.
b) We consider the work to present a health and safety risk.
c) The requested Services are not reasonably practicable with the resources available.
3.4 Any changes to the booking, including dates, addresses, volume, or requested Services, must be requested by you as early as possible. We will use reasonable efforts to accommodate changes but cannot guarantee availability, and additional charges may apply.
4. Payments and Charges
4.1 We will advise you of applicable payment terms with your quotation or booking confirmation. Unless otherwise agreed in writing:
a) Domestic customers must pay in full no later than on the day of the move, and any deposit must be paid to secure the booking.
b) Business or account customers must comply with any agreed credit terms, and payment is due by the stated due date on our invoice.
4.2 Payment may be required by bank transfer, card payment or other methods specified by us. We do not accept cash payments where this would breach any applicable regulations.
4.3 If payment is not received by the due date, we may:
a) Withhold or suspend Services, including delivery of Goods.
b) Charge interest on overdue amounts at a reasonable rate consistent with UK law.
c) Recover from you all reasonable costs of debt recovery, including legal fees.
4.4 Where storage is provided, charges will accrue from the agreed start date and are payable in advance for each storage period unless otherwise agreed.
5. Cancellations and Postponements
5.1 You may cancel or postpone your booking by providing written or verbal notice to us during our normal working hours.
5.2 Unless otherwise agreed, the following charges may apply:
a) More than 7 days before the scheduled service date: any deposit may be refunded or transferred at our discretion.
b) Between 7 days and 48 hours before the service date: we may retain a reasonable proportion of the agreed price or deposit to cover administration and loss of opportunity.
c) Less than 48 hours before the service date or on the day: up to 100 percent of the agreed price may be payable.
5.3 If we are unable to perform the Services on the agreed date due to events beyond our reasonable control, including severe weather, traffic incidents, strikes, vehicle breakdown, or access issues caused by third parties, we will attempt to rebook the Services at the earliest convenient time. We shall not be liable for any resultant indirect loss, and cancellation charges will not apply where we are at fault.
5.4 We reserve the right to cancel the Contract at any time before or during performance if:
a) You are in breach of these Terms and Conditions.
b) The work involves illegal, unsafe or prohibited activities.
c) We reasonably believe our staff, contractors or property may be at risk.
6. Customer Responsibilities
6.1 You are responsible for:
a) Ensuring that all Goods are properly packed, labelled and ready for transport unless you have booked our packing service.
b) Securing all valuables, important documents, money, jewellery and irreplaceable items which we advise should not travel with the main consignment.
c) Arranging suitable parking for our vehicles at both collection and delivery addresses and obtaining any permits required. You are liable for any parking penalties or fines arising from inadequate arrangements, unless caused by our negligence.
d) Ensuring that the property is accessible and that stairways, lifts, corridors and doorways are clear and suitable for moving the Goods.
e) Being present or represented at both collection and delivery to guide our team, confirm items and sign any relevant documentation.
6.2 You must not ask our staff to do anything that is illegal, unsafe or outside the scope of agreed Services, such as lifting items beyond safe manual handling limits or disconnecting gas or electrical fittings.
7. Goods Not Accepted or Carried at Owner’s Risk
7.1 We do not accept for removal or storage, and you must not present, any of the following without our express prior written agreement:
a) Explosives, firearms, ammunition or weapons.
b) Flammable, corrosive, toxic or hazardous materials, including fuel, gas cylinders, paints and chemicals.
c) Perishable goods or items requiring special temperature control.
d) Live animals, plants or other living organisms.
e) Illegal goods or substances.
7.2 If we agree to carry items of exceptional value, fragile items or items with pre-existing damage, they may be carried at your risk and may be excluded from certain aspects of our liability unless otherwise agreed in writing.
8. Liability and Insurance
8.1 We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods, or for delay, shall be limited as set out in this section.
8.2 We are not liable for:
a) Loss or damage arising from your failure to pack adequately, unless we have provided a packing service.
b) Normal wear and tear or minor damage to paintwork or decor that may occur when moving large items in confined spaces.
c) Loss of or damage to items packed by you inside boxes or containers where there is no outward sign of damage to the box or container.
d) Loss of or damage to valuables such as jewellery, watches, precious metals, money, important documents or collections, unless separately declared and agreed in writing.
e) Loss or damage caused by third parties or by events beyond our reasonable control, including traffic delays, weather conditions, accidents or criminal acts.
8.3 Our total liability for loss of or damage to Goods in our custody or control shall not exceed a reasonable limit per consignment, which may be specified in your quotation or booking confirmation. You should arrange additional insurance if the value of your Goods exceeds this limit.
8.4 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or any other liability which cannot lawfully be excluded under UK law.
8.5 If you consider that we are responsible for loss or damage, you must notify us in writing as soon as reasonably possible and in any event within 7 days of delivery of the Goods, or the date when you first became aware of the loss or damage. We may request evidence and an opportunity to inspect any damage.
9. Delays, Waiting Time and Failed Access
9.1 While we make reasonable efforts to adhere to agreed arrival and delivery times, these are estimates only and may be affected by traffic, roadworks, weather or other factors. We shall not be liable for any indirect or consequential losses arising from delay.
9.2 Where our team is unable to begin or continue work due to reasons beyond our control, including lack of access, keys not being available, or delays caused by third parties, we may charge waiting time at our standard hourly rate.
9.3 If we are unable to gain access to the property or complete the Services due to circumstances within your control, we may treat this as a late cancellation and charge all or part of the agreed price.
10. Waste, Clearance and Environmental Regulations
10.1 Any waste removal, house clearance or disposal services are subject to UK waste management and environmental regulations. We will only transport and dispose of waste at authorised facilities and in accordance with applicable laws.
10.2 You agree not to present for removal any hazardous, clinical or prohibited waste. If such materials are discovered, we may refuse to handle them and may charge for any costs incurred in safely dealing with or returning the items.
10.3 We may refuse to collect items heavily contaminated by pests, mould, bodily fluids or other materials that pose a health or safety risk.
10.4 Where we remove items for disposal, ownership of those items transfers to us at the point of collection, unless otherwise agreed. We may recycle, reuse, sell or dispose of such items at our discretion, subject to applicable regulations.
11. Storage Services
11.1 If we provide storage, your Goods will be stored in a suitable facility or container selected by us. We may move your Goods within or between facilities provided that this does not materially affect the level of care.
11.2 Storage charges are payable in advance for each agreed period. If payment is overdue, we may exercise a lien over the Goods and refuse to release them until all sums due, including storage and removal charges, have been paid in full.
11.3 If charges remain unpaid for a prolonged period, we may, after giving you reasonable notice, sell or otherwise dispose of your Goods to recover outstanding sums. Any surplus after costs will be held for you, subject to your claim.
12. Complaints and Dispute Resolution
12.1 If you are dissatisfied with any aspect of our Services, you should raise the issue with a member of our team as soon as possible so that we can attempt to resolve it promptly.
12.2 If the matter is not resolved at the time, you should submit a written complaint providing full details of the issue, including dates, locations and any supporting evidence.
12.3 We will review your complaint, investigate where necessary and respond within a reasonable timeframe. We may request additional information to help assess the matter fairly.
13. Data Protection and Privacy
13.1 We will process personal data about you in order to manage your booking, provide the Services, issue invoices and comply with legal obligations.
13.2 We will take appropriate steps to protect your personal information and will not sell or share your data with third parties except where necessary to provide the Services, to enforce our rights or where required by law.
14. General Provisions
14.1 These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between you and us and supersede any prior discussions or understandings.
14.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
14.3 You may not assign or transfer your rights or obligations under the Contract without our prior written consent.
14.4 No failure or delay by us in exercising any right under these Terms and Conditions shall operate as a waiver of that right.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the Services provided by Uxbridge Removals.
By confirming a booking or allowing our team to commence work, you confirm that you have read, understood and agreed to these Terms and Conditions.
