Uxbridge Removals Privacy Policy

This Privacy Policy explains how Uxbridge Removals collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all Uxbridge Removals customers in the Uxbridge area who use or enquire about our removal, packing, storage or related services.

We are committed to handling personal data lawfully, fairly and transparently in accordance with the UK General Data Protection Regulation and applicable data protection legislation.

Data Controller

The data controller is Uxbridge Removals. This means we decide how and why your personal data is used. We are responsible for ensuring that your personal data is handled in accordance with this Privacy Policy and data protection law.

This Privacy Policy covers personal data collected via our website, by telephone, in person, through social media, and through any other channels where you interact with Uxbridge Removals in relation to our services.

Personal Data We Collect

We collect and use different types of personal data depending on how you interact with us and which services you use. The information we may collect includes:

Identification and contact details, such as your name, postal addresses for collection and delivery, and your preferred contact methods.

Service and booking information, such as details of the property type, access information, inventory of items to be moved, preferred dates and times, and any special instructions or notes relating to your move.

Communication records, such as enquiries, emails, messages, and notes taken during telephone calls or site visits relating to quotations or services.

Payment-related information, such as the amount charged, payment status, and limited payment details required for processing the transaction. We do not store full card details when payments are processed by third-party payment providers.

Technical and usage data, such as your IP address, basic device information, and information about how you use our website. This may be collected through cookies or similar technologies where permitted by law and your browser settings.

How We Collect Your Data

We collect personal data directly from you when you contact us to request a quotation, make a booking, ask a question or provide feedback, whether by telephone, via our website contact forms, in writing, or in person.

We may also collect information during on-site visits or surveys where we assess your property and the items to be moved in order to provide an accurate quotation.

In some cases, we may receive your information from third parties where they act on your behalf, for example a relative, landlord, estate agent or business contact who coordinates the move for you. In such cases, we will treat the information we receive in accordance with this Privacy Policy.

Lawful Basis for Processing

We only process your personal data where we have a lawful basis under data protection law. Depending on the circumstances, we rely on the following lawful bases:

Contract: We process your data where it is necessary to enter into a contract with you or to perform a contract, for example to provide quotations, confirm bookings, carry out removals and related services, and manage your account.

Legal obligation: We process certain data where this is necessary to comply with legal obligations, such as tax, accounting and insurance requirements.

Legitimate interests: We process personal data for our legitimate business interests, for example to respond to enquiries, improve our services, manage and protect our business, handle complaints, and maintain appropriate records. We balance these interests against your rights and freedoms and ensure that such processing is proportionate.

Consent: Where required by law, we rely on your consent, for example for certain types of marketing communications or for the use of non-essential cookies. You may withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotations for removal, packing, storage or related services and to respond to your enquiries and requests.

To set up, manage and fulfil your booking, including planning routes and schedules, coordinating our staff and vehicles, and carrying out on-site services.

To manage payments, invoicing, refunds and related accounting records.

To communicate with you about your booking, including confirmations, reminders, updates and any required changes to dates or services.

To manage our relationship with you, including handling feedback, reviews, compliments and complaints.

To maintain business records for operational, legal, tax and insurance purposes.

To improve our services, for example by analysing how customers use our services and website and by reviewing communication records for training and quality purposes.

Data Sharing and Processors

We may share your personal data with trusted third parties who provide services to us and act as data processors. These processors may include:

IT and website service providers who support our systems, hosting, and data storage.

Payment processors who handle payments and refunds on our behalf.

Professional advisers, such as accountants, insurance providers and legal advisers, where necessary for our business operations.

Our staff and subcontractors who carry out removal and related services, strictly on a need-to-know basis and under appropriate confidentiality obligations.

Where we use data processors, we ensure that written contracts are in place requiring them to protect your personal data, to use it only for the purposes specified by us, and to comply with data protection law.

We may also share your information where required by law, for example with law enforcement or regulatory authorities.

International Data Transfers

Our primary data storage and processing activities are carried out within the United Kingdom or the European Economic Area. If in the future your personal data is transferred outside these locations, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or an adequacy decision, to protect your rights.

Data Retention

We keep your personal data for as long as reasonably necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting or reporting requirements.

In general, enquiry and booking records, including basic contact details and service information, are retained for a period that allows us to respond to queries, handle complaints, and meet our tax and accounting obligations. Payment-related records are kept in line with applicable financial and tax regulations.

When personal data is no longer required, we will delete it securely or anonymise it so that it can no longer be associated with you.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These include:

The right of access: You have the right to request confirmation that we process your personal data and to receive a copy of the personal data we hold about you, together with certain information about how we use it.

The right to rectification: You have the right to request that we correct or complete any inaccurate or incomplete personal data we hold about you.

The right to erasure: In certain circumstances, you may request that we delete or remove your personal data, for example where it is no longer needed for the original purpose and there is no legal reason for us to continue processing it.

The right to restriction: You may request that we restrict the processing of your personal data in certain situations, such as where you contest its accuracy or object to our processing.

The right to object: You have the right to object to processing carried out on the basis of our legitimate interests, including any direct marketing, where relevant.

The right to data portability: In certain circumstances, you may request that we provide your personal data in a structured, commonly used and machine-readable format, and that we transmit it to another organisation where technically feasible.

Where we rely on consent as a lawful basis for processing, you have the right to withdraw your consent at any time.

Exercising Your Rights

If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact Uxbridge Removals using the contact details provided on our website or through your usual communication channel with us. We may need to verify your identity before responding to your request to protect your information.

We aim to respond to all legitimate requests within one month. In some cases, particularly with complex or multiple requests, this period may be extended, in which case we will inform you.

Complaints and Supervisory Authority

If you are not satisfied with how we handle your personal data or with our response to a request, please contact us in the first instance so we can try to resolve your concerns.

You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom if you believe that your data protection rights have been infringed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our processing activities or legal requirements. The updated version will be made available by Uxbridge Removals and will apply from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.